Context

Brandcenter
5-day creative sprint

toolkit

Figma
Photoshop
Illustrator

Role

UX/UI
Copywriting 
Product Design
Service Design

Team

Annie Balint // Strategy
Madeline Honig //
Art Direction
Will Vogelsang //
Art Direction

Background //

In the rapidly expanding landscape of music streaming platforms, differentiation has become a significant challenge. Many services offer similar content libraries, placing the burden on users to actively seek out additional information—such as artist insights and album details—that were once readily available in physical album liner notes. This shift has led to a more passive listening experience, thus hindering deeper fan engagement.

Challenge //

The primary challenge was to explore how Amazon Music could offer a unique and engaging user experience in a market saturated with multiple variations of the same thing. We aimed to reduce the effort required from users to discover enriching content and to foster a deeper connection between artists and their audiences.

Opportunity //

Recognizing that exclusive content directly from artists is a significant draw for many users, there was an opportunity to leverage Amazon's diverse ecosystem. By integrating platforms such as Wondery, Audible, and Prime Video, Amazon Music could provide a unique, interactive storytelling experience that extends beyond traditional music streaming.

Solution //

"Artist Vision," is a feature designed to allow fans to engage with exclusive content related to their favorite works as they listen. Through the integration of Amazon's consumer brand ecosystem, artists can offer unique perspectives on their creations, enriching the listening experience.

Implementation //

For users, Artist Vision would be seamlessly integrated into the Amazon Music app as an expansion of the existing X-Ray feature. Listeners could access related content across Amazon's platforms in real-time, reducing the burden of content discovery.

Impact //

By streamlining access to related content, Artist Vision aims to deepen fan engagement and loyalty. This storytelling tool empowers creators to expand the universe of their work, offering fans a more immersive and comprehensive experience. For instance, podcasts could provide extended context through book recommendations, and musicians could share exclusive insights into their songwriting processes.

Conclusion //

Artist Vision represents a strategic enhancement to Amazon Music, leveraging the company's extensive ecosystem to provide a unique and enriched user experience. By reducing the effort required for content discovery and offering exclusive artist insights, this feature has the potential to transform passive listeners into active, engaged superfans.

User Journey //

Stage
User Actions
User Thoughts & Feelings
Pain Points
Opportunities
Discovery
Browses Amazon Music and notices the "Artist Vision" feature while playing a song.
“This looks interesting! I should go check out my favorite artists page."
Uncertainty about how the feature works.
Clear onboarding or a guided tooltip explaining the feature.
Engagement
Clicks on the “Artist Vision” tab to explore content like behind-the-scenes stories, podcast clips, and book recommendations.
“Wow! I never knew this song had such an interesting backstory.”
Information overload or difficulty navigating between different types of content.
A simple, organized layout with content categories (video, podcast, articles, etc.).
Deep Dive
Watches an exclusive video or listens to an Audible excerpt related to the artist’s journey.
"This makes listening to music so much more interesting!"
Risk of distraction from the music itself.
Option for users to queue up content for later or seamlessly switch back to listening.
Engagement Beyond Music
Clicks a link to a Wondery podcast or adds a related book to their Amazon wishlist.
"It is so easy to dig deeper into music by my favorite artists.”
Potential friction if content requires additional subscriptions.
Offer free previews or Prime member-exclusive content to encourage exploration.
Retention and Sharing
Shares an interesting fact or exclusive content snippet with friends or on social media.
“I need to tell my friends about this cool feature!”
No direct sharing option from within the app.
Add social sharing buttons or playlist integration for content recommendations.
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